Privacy Policy
1. Introduction
Anax Associates (Pvt) Ltd (“Anax Associates,” “we,” “our,” or “us”) is the manufacturer of single-use sterile surgical drapes, surgical gowns, and face masks marketed under the MedPro™ brand.
Our purpose is to protect patients and healthcare professionals by supporting the maintenance of sterile fields and helping prevent contamination during medical procedures. We recognize that trust, confidentiality, product quality, and responsible business practices are essential to our relationships with hospitals, healthcare providers, distributors, and other stakeholders.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit medpro.com.pk, browse our product listings, submit a quotation request, or contact us.
For the purposes of this policy, Anax Associates (Pvt) Ltd is the business responsible for the MedPro™ website and its associated inquiry-handling activities, subject to applicable law and the actual arrangements under which the website is operated.
Our website provides information about MedPro™ products and manufacturing capabilities. It allows visitors to submit inquiries and request quotations. Products are not sold through a direct online checkout facility on this website.
2. Scope of This Policy
This Privacy Policy applies to personal information collected through:
The MedPro™ website.
Contact forms and quotation request forms.
Product inquiries and related website communications.
Business correspondence initiated through the website.
Technical and security systems associated with website operation.
This policy does not automatically apply to third-party websites or services that operate independently of Anax Associates (Pvt) Ltd.
3. Information We Collect
We collect information reasonably necessary to respond to inquiries, support business communications, provide quotations, and operate our website.
3.1 Information You Provide
When submitting a contact form, requesting a quotation, or contacting our team, you may provide:
Full name.
Company, hospital, clinic, or organization name.
Business email address.
Telephone or mobile number.
Country, city, or business address, where requested.
Products or product categories of interest.
Required quantities and product specifications.
Messages, questions, and other information voluntarily included in your inquiry.
Please provide only information relevant to your inquiry. Our general contact and quotation forms should not be used to submit confidential patient records, sensitive medical information, passwords, or other unnecessary personal data.
3.2 Technical Information
When you visit the website, certain technical information may be collected automatically by our hosting provider, website software, security services, or analytics tools, where enabled. This information may include:
IP address.
Browser type and version.
Device and operating system information.
Pages visited and approximate visit duration.
Referring website or traffic source.
Date and time of access.
Technical, diagnostic, and security logs.
We use this information, where applicable, to maintain website functionality, troubleshoot technical issues, monitor performance, and protect against spam, malicious activity, and unauthorized access.
4. How We Use Your Information
Anax Associates (Pvt) Ltd may process the information collected through medpro.com.pk for the following purposes:
To respond to questions about MedPro™ products and manufacturing capabilities.
To review and process quotation requests.
To understand customer requirements, including requested products, specifications, and quantities.
To communicate with hospitals, healthcare providers, distributors, procurement teams, and prospective business partners.
To provide product information and discuss potential supply or distribution arrangements.
To follow up on inquiries where reasonably necessary.
To maintain appropriate business correspondence and quotation records.
To improve website functionality, product information, and visitor experience.
To maintain website security and prevent spam, abuse, or unauthorized access.
To comply with applicable legal obligations and protect our legitimate business interests.
To provide relevant business or product updates where appropriate and permitted by applicable law.
We seek to collect and use information responsibly and only for purposes reasonably connected with our website operations and business activities.
5. Product Inquiries and Quotations
The MedPro™ website is intended to support product discovery and business inquiries rather than direct online sales.
When you submit a quotation request, we may use your information to:
Identify the products you are interested in.
Understand your purchasing or procurement requirements.
Clarify specifications, quantities, or intended business requirements.
Prepare and communicate a quotation.
Discuss manufacturing capabilities, product availability, and potential supply arrangements.
Respond to follow-up questions and maintain relevant business correspondence.
Submitting a quotation request does not automatically constitute a purchase, confirmed order, or binding commercial agreement. Any subsequent transaction is handled through the applicable business processes and arrangements agreed upon by the relevant parties.
6. Payment and Financial Information
MedPro™ does not provide direct online purchasing or checkout through medpro.com.pk.
The website’s contact and quotation forms are designed to collect information necessary to respond to inquiries and prepare quotations.
We do not request debit card numbers, credit card numbers, card security codes, or online payment credentials through these forms.
If a commercial transaction is subsequently arranged outside the website, any associated commercial and payment arrangements will be handled separately.
7. Cookies and Website Technologies
The website may use cookies and similar technologies to support essential functionality, improve performance, maintain security, and understand how visitors interact with its pages.
Depending on the services enabled, these technologies may support:
Essential website functionality.
Security and spam prevention.
User preferences.
Website analytics and performance measurement.
Embedded content or third-party integrations.
You may manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are blocked.
Where required by applicable law, consent will be obtained before non-essential cookies or similar technologies are used.
8. Disclosure and Sharing of Information
Anax Associates (Pvt) Ltd does not sell personal information collected through the MedPro™ website.
Information may be shared where reasonably necessary with:
Website hosting and technical providers: To host, maintain, secure, and operate the website.
Communication and form service providers: To receive, deliver, store, or manage contact form submissions and quotation requests.
Security and spam-prevention providers: To detect suspicious activity, prevent abuse, and protect website integrity.
Analytics providers: Where analytics services are enabled, to measure website usage and improve performance.
Authorized personnel and business representatives: To respond to inquiries, prepare quotations, and manage relevant business communications.
Professional advisers and service providers: Where necessary for legitimate business, compliance, or legal purposes.
Regulatory authorities or other relevant parties: Where disclosure is required by applicable law, valid legal process, or necessary to establish, exercise, or defend legal rights.
We seek to limit disclosures to information reasonably necessary for the relevant purpose. Third-party service providers may process information under their own privacy policies and applicable contractual arrangements.
9. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including responding to inquiries, preparing quotations, maintaining business records, ensuring website security, and meeting applicable legal obligations.
Retention periods may vary according to the nature of the information, the status of an inquiry, and any applicable recordkeeping requirements.
For example:
Contact and quotation requests may be retained while an inquiry is active and for a reasonable period afterward.
Business correspondence and quotation records may be retained for legitimate business, contractual, accounting, legal, or dispute-resolution purposes, as applicable.
Technical and security logs may be retained for periods reasonably necessary to monitor and protect the website.
When information is no longer required, we will take reasonable steps to delete it or dispose of it securely, subject to applicable legal requirements and legitimate business needs.
10. Information Security and Confidentiality
Protecting information entrusted to us is part of our commitment to responsible business operations.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. Depending on the systems in use, these measures may include access restrictions, website security controls, software updates, secure connections, spam prevention, and appropriate handling of business correspondence.
Access to inquiry information should be limited to authorized personnel and service providers who require it for legitimate operational purposes.
However, no electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we seek to apply reasonable safeguards appropriate to the information we handle.
Visitors should not submit confidential patient information, payment credentials, passwords, or unnecessary sensitive data through general website forms.
11. Your Privacy Rights
Depending on applicable law and the circumstances, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permissible.
Object to certain processing activities or request restrictions where applicable.
Withdraw consent where processing is based on consent.
Opt out of optional marketing communications.
Raise a concern about how your personal information is handled.
To make a privacy-related request, please contact us through the Contact Us page on the MedPro™ website.
We may need to verify your identity before responding. Requests will be considered in accordance with applicable law and any relevant legal or recordkeeping obligations.
12. Third-Party Websites and Services
The MedPro™ website may contain links to third-party websites, external resources, or services operated by other organizations.
Anax Associates (Pvt) Ltd does not necessarily control those websites or their privacy practices. Visiting an external website or providing information to a third party is subject to that party’s own terms and privacy policy.
We encourage visitors to review the relevant policies before submitting personal information to external services.
13. International Visitors and Data Transfers
MedPro™ may receive inquiries from customers and organizations located in Pakistan and other countries.
Depending on our hosting infrastructure and the third-party services actually used, personal information may be processed or stored outside the country from which it was submitted.
Where applicable, we will take reasonable steps to ensure that such processing is handled appropriately and in accordance with relevant legal requirements.
14. Children’s Privacy
The MedPro™ website is primarily intended for hospitals, healthcare providers, distributors, procurement professionals, businesses, and other individuals making legitimate product-related or commercial inquiries.
The website is not intended to solicit personal information from children. If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will consider appropriate steps to address the matter.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website functionality, business operations, information-handling practices, third-party services, or applicable legal requirements.
The updated version will be published on this page, and the Effective Date will be revised accordingly.
We encourage visitors to review this policy periodically.
16. Contact Information
For questions about this Privacy Policy, requests concerning personal information, or concerns about how information submitted through the website is handled, please contact Anax Associates (Pvt) Ltd through the official MedPro™ website.
Manufacturer and responsible business: Anax Associates (Pvt) Ltd.
Brand: MedPro™
Contact page: https://medpro.com.pk/contact-us/
Please provide sufficient details to help us identify your inquiry and respond appropriately.
Anax Associates (Pvt) Ltd
Manufacturer of single-use sterile surgical drapes, surgical gowns, and all products under the MedPro™ brand.